Managed Services
General System:
-Updates/Patches
-Backups
-Syslog review
-Monitoring (nagios)
-Historical trending (zabbix) - i.e. resource usage, client logins,
client behavior
Managing Users, Processes and Networks:
-User Administration i.e. adding users & groups, monitoring process
user ownership
-Process Administration i.e. cron jobs, process cleanup, system load/
resource usage, tracing processes
-Network Administration i.e. network interface configuration &
management, network traffic observation
Intranet/Internet Services Maintenance:
-FTP Server: Process Administration, User Configuration, FTP Log review
-Web Server Maintenance: Process Administration, Virtual Host
Configuration, Apache log review
-Database maintenance: backups, resource usage monitoring, table
access optimization
-DNS configuration/maintenance
-Email maintenance i.e. automated notifications
Security:
-Access Control Lists
-Iptables (firewall) configuration & log review
-Snort (IDS) configuration & log review
-Tripwire (file integrity) configuration & log review
-SSL Certificates & authorization, SSH tunnel & encryption key
management
-File protection - i.e. user/group ownership maintenance, securing
shared directories,
-Encryption of backup files
-Penetration testing & vulnerability scanning
Load Balancing/Scaling:
-Database replication, sharding (isolation through application code)
-Load balancers & failover mechanisms
-Round robin DNS
-Query optimization
-Storage optimization, compression & systems